FAQ

Ordering and Payment

Which countries do you ship to?

What payment methods can I use?

When does the money get charged?

Can I order now and pay later?

Can I pre-order or reserve an item?

I have not received an order confirmation. What should I do?

Can I modify my order and add or remove items?

Delivery

How long does delivery take?

Which delivery options can I choose?

What does delivery cost?

When will I receive my package?

How do I track my package?

Returns

How do I return my item?

How long do I have the option of returning?

The deadline for return has been exceeded. What do I do?

When will I get my money back?

Can I exchange my item?

There is a defect in the item. What do I do?

Sales, gift vouchers and discount codes

Can I return sale items?

How do I use my discount code?

How do I use my gift voucher?

Size

What size should I wear?